{"id":6440,"date":"2021-02-24T10:26:29","date_gmt":"2021-02-24T07:26:29","guid":{"rendered":"https:\/\/www.mesaimalat.com.tr\/2020-customer-satisfaction-questionnaire\/"},"modified":"2026-04-14T15:00:25","modified_gmt":"2026-04-14T12:00:25","slug":"customer-satisfaction-questionnaire","status":"publish","type":"page","link":"https:\/\/www.mesaimalat.com.tr\/en\/home-page\/survey\/customer-satisfaction-questionnaire\/","title":{"rendered":"Customer Satisfaction Questionnaire"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]Thank you to choose Mesa \u0130malat formwork and scaffolding systems.<\/p>\n<p>Please answer the below questions according to your observations and impressions during our collaboration with your company.<\/p>\n<p>This questionnaire will be used to identify and improve the performance of our processes.&nbsp; We hope to convert your feedback to products and services suit to your expectations[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-6442\"><form id=\"wpforms-form-6442\" class=\"wpforms-validate wpforms-form\" data-formid=\"6442\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/en\/wp-json\/wp\/v2\/pages\/6440\" data-token=\"ddab91cbcdf3f5b70629f7931bbe0675\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-6442-field_0-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"0\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_0\">COMPANY <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-6442-field_0\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][0]\" required><\/div><div id=\"wpforms-6442-field_5-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_5\">NAME \/ SURNAME <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-6442-field_5\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][5]\" required><\/div><div id=\"wpforms-6442-field_6-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_6\">POSITION IN THE COMPANY <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-6442-field_6\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][6]\" required><\/div><div id=\"wpforms-6442-field_8-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"8\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_8\">TELEPHONE <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"number\" pattern=\"\\d*\" id=\"wpforms-6442-field_8\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][8]\" required><\/div><div id=\"wpforms-6442-field_1-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_1\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-6442-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" required><div class=\"wpforms-field-description\">Please make sure you entered your email address correctly.<\/div><\/div><div id=\"wpforms-6442-field_2-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_2\">1. Would you consider using Mesa \u0130malat scaffolding and formwork systems for your other projects? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-6442-field_2\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_2_1\" name=\"wpforms[fields][2]\" value=\"Definitely (5 points) \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_2_1\">Definitely (5 points) <\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_2_2\" name=\"wpforms[fields][2]\" value=\"With some improvements (4 points) \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_2_2\">With some improvements (4 points) <\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_2_3\" name=\"wpforms[fields][2]\" value=\"Undecided (3 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_2_3\">Undecided (3 points)<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_2_4\" name=\"wpforms[fields][2]\" value=\"If I had to (2 points) \" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_2_4\">If I had to (2 points) <\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_2_5\" name=\"wpforms[fields][2]\" value=\"No (1 point)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_2_5\">No (1 point)<\/label><\/li><\/ul><\/div><div id=\"wpforms-6442-field_4-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_4\">Suggestions<\/label><textarea id=\"wpforms-6442-field_4\" class=\"wpforms-field-medium\" name=\"wpforms[fields][4]\" ><\/textarea><\/div><div id=\"wpforms-6442-field_17-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_17\">2.  Have you encountered any issues with the moulding system we provided for the project? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-6442-field_17\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_17_1\" name=\"wpforms[fields][17]\" value=\"I haven\u2019t had any problems (5 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_17_1\">I haven\u2019t had any problems (5 points)<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_17_2\" name=\"wpforms[fields][17]\" value=\"Minor issues that could be considered insignificant at a basic level (4 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_17_2\">Minor issues that could be considered insignificant at a basic level (4 points)<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_17_3\" name=\"wpforms[fields][17]\" value=\"Issues that can be resolved via remote technical support (3 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_17_3\">Issues that can be resolved via remote technical support (3 points)<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_17_4\" name=\"wpforms[fields][17]\" value=\"Issues requiring revision in the product (2 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_17_4\">Issues requiring revision in the product (2 points)<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_17_5\" name=\"wpforms[fields][17]\" value=\"Issues that cannot be resolved without a comprehensive overhaul of the product (1 point)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_17_5\">Issues that cannot be resolved without a comprehensive overhaul of the product (1 point)<\/label><\/li><\/ul><\/div><div id=\"wpforms-6442-field_18-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"18\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_18\">3. Could you please assess the extent to which the solution we have provided for your project (in terms of product quality, engineering support and cost-effectiveness) meets your expectations?  <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-6442-field_18\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_18_1\" name=\"wpforms[fields][18]\" value=\"Far exceeded my expectations (5 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_18_1\">Far exceeded my expectations (5 points)<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_18_2\" name=\"wpforms[fields][18]\" value=\"It met my expectations exactly (4 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_18_2\">It met my expectations exactly (4 points)<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_18_3\" name=\"wpforms[fields][18]\" value=\"Partially met (3 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_18_3\">Partially met (3 points)<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_18_4\" name=\"wpforms[fields][18]\" value=\"It fell short of my expectations (2 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_18_4\">It fell short of my expectations (2 points)<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_18_5\" name=\"wpforms[fields][18]\" value=\"Did not meet at all (1 point)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_18_5\">Did not meet at all (1 point)<\/label><\/li><\/ul><\/div><div id=\"wpforms-6442-field_19-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_19\">4. How would you rate the contribution our formwork and scaffolding solutions make to the speed and efficiency of your project? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-6442-field_19\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_19_1\" name=\"wpforms[fields][19]\" value=\"Made a very significant contribution (5 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_19_1\">Made a very significant contribution (5 points)<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_19_2\" name=\"wpforms[fields][19]\" value=\"Made a sufficient contribution (4 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_19_2\">Made a sufficient contribution (4 points)<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_19_3\" name=\"wpforms[fields][19]\" value=\"Neutral \/ Made no noticeable difference (3 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_19_3\">Neutral \/ Made no noticeable difference (3 points)<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_19_4\" name=\"wpforms[fields][19]\" value=\"It made the processes less straightforward than I had expected (2 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_19_4\">It made the processes less straightforward than I had expected (2 points)<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_19_5\" name=\"wpforms[fields][19]\" value=\"It had a negative impact on project efficiency (1 point)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_19_5\">It had a negative impact on project efficiency (1 point)<\/label><\/li><\/ul><\/div><div id=\"wpforms-6442-field_20-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_20\">5. Could you evaluate our communication processes? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-6442-field_20\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_20_1\" name=\"wpforms[fields][20]\" value=\"Completely satisfied with the process (5 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_20_1\">Completely satisfied with the process (5 points)<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_20_2\" name=\"wpforms[fields][20]\" value=\"Satisfactory (4 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_20_2\">Satisfactory (4 points)<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_20_3\" name=\"wpforms[fields][20]\" value=\"Open to development (3 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_20_3\">Open to development (3 points)<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_20_4\" name=\"wpforms[fields][20]\" value=\"Not entirely satisfied (2 points)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_20_4\">Not entirely satisfied (2 points)<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_20_5\" name=\"wpforms[fields][20]\" value=\"Not satisfied (1 point)\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_20_5\">Not satisfied (1 point)<\/label><\/li><\/ul><\/div><div id=\"wpforms-6442-field_14-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_14\">6. You can be informed about our current product portfolio and projects through our social media activities. Which social media tools do you use for following us?  <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-6442-field_14\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-6442-field_14_1\" name=\"wpforms[fields][14][]\" value=\"Linkedin\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_14_1\">Linkedin<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"checkbox\" id=\"wpforms-6442-field_14_2\" name=\"wpforms[fields][14][]\" value=\"Facebook\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_14_2\">Facebook<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"checkbox\" id=\"wpforms-6442-field_14_3\" name=\"wpforms[fields][14][]\" value=\"Instagram\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_14_3\">Instagram<\/label><\/li><li class=\"choice-5 depth-1\"><input type=\"checkbox\" id=\"wpforms-6442-field_14_5\" name=\"wpforms[fields][14][]\" value=\"Twitter\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_14_5\">Twitter<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"checkbox\" id=\"wpforms-6442-field_14_4\" name=\"wpforms[fields][14][]\" value=\"None\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_14_4\">None<\/label><\/li><\/ul><\/div><div id=\"wpforms-6442-field_23-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"23\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_23\">7.  Through which channel did you learn about our company? <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-6442-field_23\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_23_1\" name=\"wpforms[fields][23]\" value=\"LinkedIn\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_23_1\">LinkedIn<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_23_2\" name=\"wpforms[fields][23]\" value=\"Other social media platforms\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_23_2\">Other social media platforms<\/label><\/li><li class=\"choice-3 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_23_3\" name=\"wpforms[fields][23]\" value=\"Search engine\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_23_3\">Search engine<\/label><\/li><li class=\"choice-4 depth-1\"><input type=\"radio\" id=\"wpforms-6442-field_23_4\" name=\"wpforms[fields][23]\" value=\"Recommendation from someone you know\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-6442-field_23_4\">Recommendation from someone you know<\/label><\/li><\/ul><\/div><div id=\"wpforms-6442-field_24-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"24\"><label class=\"wpforms-field-label\" for=\"wpforms-6442-field_24\">Suggestions<\/label><textarea id=\"wpforms-6442-field_24\" class=\"wpforms-field-medium\" name=\"wpforms[fields][24]\" ><\/textarea><\/div><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"6442\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"2\"><button type=\"submit\" name=\"wpforms[submit]\" class=\"wpforms-submit \" id=\"wpforms-submit-6442\" value=\"wpforms-submit\" aria-live=\"assertive\" data-alt-text=\"Sending...\" data-submit-text=\"Send\">Send<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<\/p>\n<h2>Follow us!<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/5&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-linkedin&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmesa-imalat||target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-facebook&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fwww.facebook.com%2Fmesaformwork%2F||target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-instagram&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fwww.instagram.com%2Fmesaformwork%2F||target:%20_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-youtube&#8221; css=&#8221;&#8221; link=&#8221;url:https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCIhZfznTALK9Z3yr0krrQ2w||target:%20_blank|&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"[vc_row][vc_column][vc_column_text]Thank you to choose Mesa \u0130malat formwork and scaffolding systems. Please answer the below questions according to your observations and impressions during our collaboration with your company. This questionnaire will be used to identify and improve the performance of our processes.&nbsp; We hope to convert your feedback to products and services suit to your expectations[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]&#8230; <a class=\"view-article\" href=\"https:\/\/www.mesaimalat.com.tr\/en\/home-page\/survey\/customer-satisfaction-questionnaire\/\">View Article<\/a>","protected":false},"author":2,"featured_media":0,"parent":6460,"menu_order":46,"comment_status":"closed","ping_status":"closed","template":"template-page.php","meta":{"ngg_post_thumbnail":0,"footnotes":""},"yst_prominent_words":[],"class_list":["post-6440","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.mesaimalat.com.tr\/en\/wp-json\/wp\/v2\/pages\/6440","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mesaimalat.com.tr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mesaimalat.com.tr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mesaimalat.com.tr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mesaimalat.com.tr\/en\/wp-json\/wp\/v2\/comments?post=6440"}],"version-history":[{"count":0,"href":"https:\/\/www.mesaimalat.com.tr\/en\/wp-json\/wp\/v2\/pages\/6440\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.mesaimalat.com.tr\/en\/wp-json\/wp\/v2\/pages\/6460"}],"wp:attachment":[{"href":"https:\/\/www.mesaimalat.com.tr\/en\/wp-json\/wp\/v2\/media?parent=6440"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.mesaimalat.com.tr\/en\/wp-json\/wp\/v2\/yst_prominent_words?post=6440"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}